Refund policy

Last updated: October 7, 2026

This Return Policy applies to BodyLever, operated by Toa Works Inc.

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U.S. Orders Only

We offer a 30-Day Guarantee for eligible orders shipped within the United States. You have 30 days after receiving your item to try your BodyLever and request a return if you’re not satisfied with your purchase.

To be eligible for a return, your item must have been purchased directly from BodyLever.com. Proof of purchase is required.

To start a return, send us a request at info@bodylever.com within 30 days of delivery. We’ll reply with return instructions and next steps.

Items sent back without first requesting a return will not be accepted.

BodyLever reserves the right to deny return or refund requests in cases of suspected fraud, misuse, or abuse of the 30-Day Guarantee


Orders Delivered Outside the U.S.

The BodyLever 30-Day Guarantee is available only to eligible U.S.-based customers. International orders are subject to different return terms, which are outlined in the 'International Orders' section below.


Who pays for shipping?

  • Return shipping: For approved U.S. returns under our 30-Day Guarantee, BodyLever will provide a prepaid return shipping label.

  • Original shipping charges: Any original shipping charges are non-refundable.

  • Exchanges: Customers are responsible for shipping costs both ways unless the exchange is due to a defective or incorrect item.


Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and gift cards. Please reach out if you have questions about your specific item.


Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement. All exchange shipping costs are the responsibility of the customer unless the exchange is due to our error or a defective item.


Order Changes & Cancellations

Our fulfillment process begins immediately after an order is placed. As a result, we are unable to accommodate order changes or cancellations.

If you have questions about your order, please contact info@bodylever.com and our team will be happy to assist where possible.


International Orders Outside the United States

At this time, we do not accept returns or exchanges for international orders, except if:

  • Your item arrives damaged or defective
  • We made an error (for example, the wrong item was shipped)
  • Or if your order was shipped to the European Union, the United Kingdom, Norway, Iceland, or Liechtenstein, which is outlined in the 'International Orders to the European Union, the United Kingdom, Norway, Iceland, or Liechtenstein' section below


International Orders to the European Union, the United Kingdom, Norway, Iceland, or Liechtenstein

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, the United Kingdom, Norway, Iceland, or Liechtenstein, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Items must be unused, with tags, and in original packaging, and you’ll need the receipt or proof of purchase. Original and return shipping costs, duties, taxes, and customs fees are the responsibility of the customer unless the item is defective, we made an error, or is required to be refunded by law.

No restocking fee will be applied to valid returns made under the European Union 14-day cooling-off period or equivalent consumer protection laws.

To start a return, send us a request at info@bodylever.com. We will reply with next steps.

Items sent back without first requesting a return will not be accepted.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@bodylever.com.